25th, January, 2017
Sondos Market Research is pleased to announce that it has completed a full integration with Microsoft Dynamics CRM (read & write) in both systems to serve the banking sector. This comprehensive integration facilitates the 360⁰ customer experience control and management services through the advanced analytical dashboard of Sondos Customer Experience Measurement & Management System (CEMMS). This step allows for managing customer data on Microsoft Dynamics CRM through Sondos solutions effortlessly. It also allows to immediately follow up and monitor with any business opportunity/loss and relevant KPIs that control customer growth and retention.