Testimonials

 Mohammed Qasim Al Ali, Chief Executive Officer   National Bonds  

 "We would like to put on record the high flexibility shown by the Sondos Market Research Team so far and prompt assistance whenever required. With the expertise of  the Sondos Market Research Team and the proposed new recommendation to embed a 360 degree tool for customer insights, staff knowledge management and  Management  Action Module, we are confident that National Bonds will emerge as a market leader in the financial services sector."  

 

     Dr. Tareq Abu Ghazaleh, Director of Operation Support   Nuqul Group

   "Working with Sondos was a true value adding experience for FINE; as their knowledge, corporate values and technology readiness for measuring customer satisfaction  allowed FINE to excel in delighting its customer and listen carefully to their voice and needs. Also, Sondos team went beyond the contract agreement boundaries and became a true partner for FINE success."

 

     Eddie Ignatius, Corporate Director Of Innovation & Quality   Time Hotels

  “I appreciate the professionalism and continuous support from Sondos Team. My concern and request have always been handled in professional and timely manner. Thanks for the Customer Experience Measurement & Management System (CEMMS) and  looking forward to continue this professional business relationship for many more years to come."

 

     Rabih Succar, General Manager   Markazia Suites

 “I am always impressed with the service orientation I find when I interact with Sondos team members. They listen carefully, they respond to questions and requests  almost immediately and address problems very effectively. The Sondos team members are really easy to work with and seem to appreciate their customers. Sondos made  our guests’ satisfaction survey a lot easier."

 

Hassan Mossad, VP & Manager-Business Research Union National Bank

“Since we started implementing Sondos Customer Experience Measurement & Management System (CEMMS), we improved our customer data accuracy allowing us to gain instant customer insights about the quality of service provided by the bank. Additionally, the immediate communication with the unhappy customer allowed by Sondos system enables us to manage their problems effectively. On the other hand, the advanced online reporting dashboard provides in time data analysis and related charts which empowered us to accurately take proper needed action with the customers." 

 

Dr. Asem Abu Eisheh, Vice President Fit Forever Fitness

“Our partnership with Sondos has widen the gap between us and those who are trying to catch us up to the top of women's fitness clubs in the Kingdom of Saudi Arabia, which is considered the largest fitness club in the kingdom according to women's surveys. Sondos has been and continues to be our fast way to identify any problems that may arise in the service and affect the members’ satisfaction or any other things that may be an obstacle to the successful investment and the operation of the clubs, giving us the opportunity to immediate control and avoid any negative effects. The support of Sondos team allowed us to acheive exceptional degrees of members loyalty and satisfaction month after month. We thank Sondos and its diligent team for the prompt response to the feedback, and the flexibility in providing services according to the client needs and wants."  

About Sondos

CONTACT US

Sondos Market Research
Amman Office: + 962 (6) 200-3456
P.O. Box 2523, Amman 11941, Jordan

Dubai Office: + 971 4 518-5777
P.O. Box 118587, Business Bay, Dubai, UAE

Email: contact@sondosmr.com
Skype: sondosmarketreserch
Website: www.sondosmr.com

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