“I appreciate the professionalism and continuous support from Sondos Team. My concern and request have always been handled in professional and timely manner. Thanks for the Customer Experience Measurement & Management System (CEMMS) and looking forward to continue this professional business relationship for many more years to come."
Corporate Director Of Innovation & Quality
"Working with Sondos was a true value adding experience for FINE; as their knowledge, corporate values and technology readiness for measuring customer satisfaction allowed FINE to excel in delighting its customer and listen carefully to their voice and needs. Also, Sondos team went beyond the contract agreement boundaries and became a true partner for FINE success."
Director of Operation Support
Dr. Tareq Abu Ghazaleh
"We would like to put on record the high flexibility shown by the Sondos Market Research Team so far and prompt assistance whenever required. With the expertise of the Sondos Market Research Team and the proposed new recommendation to embed a 360 degree tool for customer insights, staff knowledge management and Management Action Module, we are confident that National Bonds will emerge as a market leader in the financial services sector."
Chief Executive Officer
Mohammed Qasim Al Ali
“I am always impressed with the service orientation I find when I interact with Sondos team members. They listen carefully, they respond to questions and requests almost immediately and address problems very effectively. The Sondos team members are really easy to work with and seem to appreciate their customers. Sondos made our guests’ satisfaction survey a lot easier."
“Since we started implementing Sondos Customer Experience Measurement & Management System (CEMMS), we improved our customer data accuracy allowing us to gain instant customer insights about the quality of service provided by the bank. Additionally, the immediate communication with the unhappy customer allowed by Sondos system enables us to manage their problems effectively. On the other hand, the advanced online reporting dashboard provides in time data analysis and related charts which empowered us to accurately take proper needed action with the customers. "